How we communicate with you
Although we are open reduced hours, we will still be here during our normal hours to help you any way we can.
Phone calls: We will be answering calls from 8.45am until 5.30pm.
Video calling: We are able to use some of our phones or laptop to send you a link to Zoom video chat. This link can be sent to you via email or mobile for your ease. If you do not want to come into the store this way we can still help you find what you are looking for or to have a consultation about a service you require.
Emails: We will be back to manning our emails as usual and we can send you images and videos of items on request so you can be confident you have found the right piece.
Customers are welcome to visit our shop without an appointment, however, if you have something specific you’d like to discuss, such as choosing wedding rings or customising your jewellery, you can book an appointment between the hours of 9am and 4.30pm Monday to Saturday.
If you are shielding but still wish to visit our shop, please select a shielding appointment in our booking system and we’ll close the shop for the duration of your visit. Shielding appointments are only available for 15 or 30 minutes at 9am Monday to Saturday.
Please note: Due to Covid-19, at the moment watch repairs, alterations including batteries will have a three day turnaround and cannot be carried out during an appointment
Book an Appointment